FAQs

Frequently Asked Questions

What is Smiddy Furniture?

Smiddy Furniture is an independent, family-run online furniture and home décor retailer based in Lanark, Scotland. The business is operated by KW Retail Limited, trading as Smiddy Furniture.

Do you have a physical shop?

We are an online retailer and do not currently operate a public showroom. Orders are placed through smiddyfurniture.com and managed by our UK-based customer service team.

How are orders fulfilled?

We work with established furniture and homeware suppliers, and some products are dispatched directly by a manufacturing or distribution partner. Smiddy Furniture remains responsible for your order, customer service, returns and statutory consumer rights.

What are your delivery options?

Free UK mainland delivery applies to mainland England, Scotland and Wales, including mainland Scottish Highland postcodes. Delivery estimates vary by product and are shown on each product page. Northern Ireland and offshore islands are outside our standard free-delivery area and may be unavailable or require a separately quoted charge. Please contact us before ordering if you are unsure whether your address is covered.

Will all items arrive together?

Items may be dispatched separately when they come from different fulfilment locations or require different delivery services. Separate tracking or delivery information will be provided where available. You will not be charged additional delivery fees simply because an order to a UK mainland address is split into more than one shipment.

Is delivery kerbside or inside my home?

The delivery method depends on the product. Smaller items are normally delivered by parcel courier. Larger furniture may use a specialist furniture courier or pallet service and may be kerbside only. Product-specific information is shown where confirmed; contact us before ordering if access or assistance is a concern.

How do I track my order?

Where tracking is available, it will be included in your dispatch confirmation. You can also use our Order Tracking page or email info@smiddyfurniture.com with your order number.

Can I return an online order?

For most items, you may tell us that you wish to cancel within 14 days of receiving the goods and then have a further 14 days to return them. Personalised or made-to-order items may be excluded from change-of-mind cancellation rights. Sale and clearance products have the same statutory rights as full-price products. Please see our Refund Policy for complete details.

What if an item arrives damaged or faulty?

Please contact us as soon as possible, preferably within 24 hours, and provide photographs of the item and packaging where you can. The 24-hour request helps us resolve courier damage quickly but does not limit your statutory rights. Faulty, damaged or incorrectly described goods will be handled in accordance with UK consumer law.

What materials are your products made from?

Materials vary by product. Many furniture lines use solid mango wood, while other items use metal, glass, ceramic, textiles or other materials. Please rely on the materials stated on the individual product page; finish names describe appearance and do not necessarily identify the timber species.

Are your products eco-friendly?

We do not make a blanket environmental claim for the whole catalogue. Where a supplier provides verifiable information about certified sourcing, recycled content or other environmental attributes, it may be stated on the relevant product page.

Which payment methods do you accept?

Available payment methods are shown securely at checkout and may include major debit and credit cards, Shop Pay, PayPal and Klarna for eligible orders.

Do you offer promotions?

Current promotions and qualifying conditions are displayed on our website. Please check that a discount has been applied at checkout before completing payment.

How can I contact customer service?

Email info@smiddyfurniture.com or telephone 01555 463464. Our usual hours are Monday to Friday, 9:00am–5:00pm.