FAQ

Frequently Asked Questions (FAQ)

1) What types of furniture do you offer?We offer a wide range of furniture including coffee tables, chairs, stools, benches, dining tables, side tables, and more. Our collection features unique and fine furniture crafted mainly from mango and sheesham wood. We are going to be designing and developing a range of wrought iron furniture in the future.

2) Do you offer home decor items?Yes, we have a variety of home decor items such as wrought iron, ornaments, candle holders, mirrors, clocks, and stylish home accessories to enhance your living space.

3) What are your delivery options?We provide fast and free UK mainland delivery for orders over £20. Orders under £20 will incur a delivery charge of £3.60. Typically the estimated delivery time is 3-5 working days. For Highlands and Islands please contact us to confirm if there are any additional delivery costs. For more details, please visit our Shipping Policy page.

4) Can I return an item if I am not satisfied?Yes, we have a return policy in place. If you are not satisfied with your purchase, you can return it within a specified period. Please refer to our return policy page for more details.

5) Do you offer any discounts or promotions?We frequently offer discounts and promotions. Keep an eye on our website for the latest deals and subscibe to our email list to be advised of any promotions.

6) How can I contact customer service?You can reach our customer service team via email or phone. Visit our Contact Us page for more information.

7) Do you have a physical store?We primarily operate online where you can find all our products and make purchases through our website.

8) Are your products eco-friendly?Yes, we focus on sustainable living with our wooden furniture collection, crafted mainly from eco-conscious materials like mango and sheesham wood.

9) Which payment methods do you allow? Smiddy Furniture accepts a variety of payment methods, including major credit and debit cards, as well as other options like PayPal.

10) How do I track my order? To track your order from Smiddy Furniture, you can follow these steps:  Check Your Email: After placing an order, you should receive a confirmation email with a tracking number and a link to the courier’s tracking page. Visit the Website: Go to the Smiddy Furniture website and navigate to the “Track Order” section, where you can enter your tracking number to get the latest updates on your shipment. Mobile updates: If you have supplied your mobile number during checkout, you will also be updated. Contact Customer Service: info@smiddyfurniture.com

11) Do the deliveries all come together?  Smiddy Furniture aims to deliver all items in your order together whenever possible. However, depending on the size and availability of the items, some orders might be shipped in multiple packages. 

12) I have a discount code - how do I use this? Discount codes can be entered at the checkout, before submitting payment - please do double check any relevant expiry dates, and that the code has been accepted, before proceeding to payment. Any issues Contact Customer Service: info@smiddyfurniture.com