Shipping Policy
Shipping & Delivery Policy
Delivery area and cost
Free UK mainland delivery applies to addresses in mainland England, Scotland and Wales, including mainland Scottish Highland postcodes, unless a product page expressly states otherwise.
Northern Ireland and offshore islands are outside our standard free-delivery area. This includes the Scottish islands, Isle of Man, Isle of Wight, Channel Islands and Isles of Scilly. Delivery may be unavailable or require a separately quoted charge. Please contact us before ordering and do not place the order until we have confirmed delivery availability and any charge in writing.
We do not currently offer general international delivery.
Delivery estimates
The delivery estimate shown on the individual product page applies to that product. Times vary because different items may be dispatched from different fulfilment locations and may require parcel, specialist furniture or pallet delivery.
Delivery estimates are in working days and exclude weekends and public holidays unless stated otherwise. We will contact you if we become aware of a significant delay.
Delivery methods
- Parcel courier for suitable smaller items
- Specialist furniture courier for selected larger items
- Pallet or kerbside delivery for some large or heavy products
Tracking is provided where it is available. A courier may contact you directly to arrange delivery of a larger item.
Access and delivery conditions
Customers are responsible for checking that the item can be safely delivered through entrances, hallways and stairways. Some larger deliveries are kerbside only. If access is restricted or you require a particular type of assistance, contact us before ordering.
We cannot deliver to PO boxes. Please provide an accurate delivery address and contact telephone number. Address changes after dispatch may not be possible and may incur a carrier charge.
Multiple items
Items may arrive separately where they are dispatched from different locations or require different delivery services. Separate dispatch information will be provided where available.
Damage in transit
Please inspect the packaging and item as soon as reasonably possible. Report visible damage promptly, preferably within 24 hours, and retain the packaging while we investigate. The 24-hour request helps us pursue a courier claim and does not limit your statutory rights.
Contact
Email info@smiddyfurniture.com or telephone 01555 463464, Monday to Friday, 9:00am–5:00pm.