Shipping policy

Shipping & Delivery Policy

Delivery area and cost

We offer free UK mainland delivery to eligible addresses in England, Scotland and Wales, including the mainland Scottish Highlands, subject to the postcode exceptions below.

Our free-delivery area also includes the islands of Skye and Seil, which are connected to the mainland by road bridges.

Mainland addresses within PA34 and PA38 are included in our free-delivery area, subject to the exclusions below.

Excluded destinations and delivery enquiries

The following destinations are currently enquiry-only and are outside our standard online delivery area:

  • Shared postcode areas: Free delivery is available to road-accessible mainland addresses within IV40, PA34, PA38 and PH41, and to the Isle of Seil via its road bridge. Certain island and remote addresses within these postcode areas are excluded from our standard free-delivery service, including Raasay, Kerrera, Lismore, Luing, Easdale Island, Torsa, Shuna, Muck, Soay and locations around Knoydart and Loch Nevis without road access. If your address is excluded at checkout, please contact us before ordering so we can confirm whether delivery is available and any applicable charge.

  • PA38 4DH, covering Shuna Island near Appin.

  • Ferry-only islands within PA34, including Kerrera, Lismore, Luing, Easdale Island, Torsa and Shuna.

  • Other Scottish islands, except Skye and Seil.

  • Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Islands and the Isles of Scilly.

Please contact us before ordering for delivery to one of these destinations. We will confirm whether delivery is available and any applicable delivery charge in writing. An enquiry does not guarantee that delivery can be arranged.

If an order is placed before delivery has been confirmed and we cannot deliver on the terms shown at checkout, we will contact you before dispatch. We will not apply an additional delivery charge without your agreement, and you may cancel the order for a full refund.

We do not currently offer general international delivery.

Delivery estimates

For in-stock products, the standard estimated delivery range is 2–4 working days or 3–5 working days, depending on the product and fulfilment location. Please check the Shipping Info on the individual product page for the estimate that applies.

These estimates run from placing your order to delivery and include order processing and courier transit. They are not additional days after dispatch.

Working days are Monday to Friday, excluding public holidays. Delivery dates are estimates rather than guaranteed dates unless we expressly agree otherwise.

Delivery to the Highlands, Skye and Seil may take a little longer than the standard estimate. Please contact us before ordering if you need delivery by a particular date.

We will contact you if we become aware of a significant delay.

Delivery methods

Depending on the product, delivery may be made by:

  • Parcel courier for suitable smaller items.

  • Specialist furniture courier for selected larger items.

  • Pallet or kerbside delivery for some large or heavy products.

Tracking is provided where available. A courier may contact you directly to arrange delivery of a larger item.

Access and delivery conditions

Please check that an item can be safely delivered through entrances, hallways and stairways. Some larger deliveries are kerbside only. If access is restricted or you require a particular type of assistance, please contact us before ordering so we can confirm the available arrangements.

We cannot deliver to PO boxes. Please provide an accurate delivery address and contact telephone number.

Address changes after dispatch may not be possible. If a carrier charge would apply to a requested address change, we will explain this and obtain your agreement before proceeding.

Multiple items and split deliveries

Smiddy Furniture is a retailer. Products may be dispatched directly by our suppliers or from different fulfilment locations.

If your order contains products supplied from different locations, they may be dispatched separately, arrive on different days and be delivered by different couriers.

Separate dispatch and tracking information will be provided where available. You will not be charged additional delivery fees simply because an order to an address within our free-delivery area is split into more than one shipment.

Damage in transit

Please inspect the packaging and item as soon as reasonably possible following delivery.

If there is visible damage, please contact us promptly—preferably within 24 hours—and provide photographs of the item, packaging and delivery label where possible. Please retain the packaging while we investigate.

This request helps us resolve courier damage quickly but does not limit your statutory consumer rights. Please also see our Returns and Refunds Policy.

Contact

For delivery enquiries, please contact:

Smiddy Furniture
KW Retail Limited trading as Smiddy Furniture
Stanmore Farm, Lanark, ML11 7RS, United Kingdom

Email: info@smiddyfurniture.com
Telephone: 01555 463464
Website: https://smiddyfurniture.com
Customer service hours: Monday to Friday, 9:00am–5:00pm.