Shipping policy

Delivery area and cost

Free UK mainland delivery applies to orders delivered to mainland addresses in England, Scotland and Wales, including mainland Scottish Highland postcodes, unless a product page expressly states otherwise.

Northern Ireland and offshore or island destinations are outside our standard free-delivery area and may be unavailable for online ordering. This includes the Scottish islands, Isle of Man, Isle of Wight, Channel Islands and Isles of Scilly.

Please contact us before ordering for delivery to one of these destinations so that we can confirm availability and any applicable delivery charge in writing.

If an order is placed before delivery has been confirmed and we cannot deliver on the terms shown at checkout, we will contact you before dispatch. We will not apply an additional delivery charge without your agreement, and you may cancel the order for a full refund.

We do not currently offer general international delivery.

Delivery estimates

The delivery estimate shown on the individual product page applies to that product. Times vary because different items may be dispatched from different fulfilment locations and may require parcel, specialist furniture or pallet delivery.

Delivery estimates are in working days and exclude weekends and public holidays unless stated otherwise. We will contact you if we become aware of a significant delay.

Delivery methods

Depending on the product, delivery may be made by:

• Parcel courier for suitable smaller items
• Specialist furniture courier for selected larger items
• Pallet or kerbside delivery for some large or heavy products

Tracking is provided where available. A courier may contact you directly to arrange delivery of a larger item.

Access and delivery conditions

Customers are responsible for checking that an item can be safely delivered through entrances, hallways and stairways. Some larger deliveries are kerbside only. If access is restricted or you require a particular type of assistance, please contact us before ordering.

We cannot deliver to PO boxes. Please provide an accurate delivery address and contact telephone number. Address changes after dispatch may not be possible and may incur a carrier charge.

Multiple items and split deliveries

If your order contains products supplied from different locations, they may be dispatched separately, arrive on different days and be delivered by different couriers.

Separate dispatch and tracking information will be provided where available. You will not be charged additional delivery fees simply because an order to a UK mainland address is split into more than one shipment.

Damage in transit

Please inspect the packaging and item as soon as reasonably possible following delivery.

If there is visible damage, please contact us promptly—preferably within 24 hours—and provide photographs of the item, packaging and delivery label where possible. Please retain the packaging while we investigate.

This request helps us resolve courier damage quickly but does not limit your statutory consumer rights.

Contact

Email info@smiddyfurniture.com or telephone 01555 463464, Monday to Friday, 9:00am–5:00pm.