Shipping policy

Delivery area and cost

Free UK mainland delivery applies to orders delivered within our standard delivery area, unless a product page expressly states otherwise.

Certain remote Scottish mainland postcodes and offshore destinations are outside our standard delivery area and may be unavailable for online ordering. This may include the Scottish Highlands and islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and Isles of Scilly.

Please contact us before ordering if your address may fall within one of these areas. Do not place the order until we have confirmed delivery availability and any separately quoted charge in writing.

We do not currently offer general international delivery.

Delivery estimates

The delivery estimate shown on the individual product page applies to that product. Times vary because different items may be dispatched from different fulfilment locations and may require parcel, specialist furniture or pallet delivery.

Delivery estimates are in working days and exclude weekends and public holidays unless stated otherwise. We will contact you if we become aware of a significant delay.

Delivery methods

Depending on the product, delivery may be made by:

• Parcel courier for suitable smaller items
• Specialist furniture courier for selected larger items
• Pallet or kerbside delivery for some large or heavy products

Tracking is provided where it is available. A courier may contact you directly to arrange delivery of a larger item.

Access and delivery conditions

Customers are responsible for checking that the item can be safely delivered through entrances, hallways and stairways. Some larger deliveries are kerbside only. If access is restricted or you require a particular type of assistance, contact us before ordering.

We cannot deliver to PO boxes. Please provide an accurate delivery address and contact telephone number. Address changes after dispatch may not be possible and may incur a carrier charge.

Multiple items

Items may arrive separately where they are dispatched from different locations or require different delivery services. Separate dispatch information will be provided where available.

Damage in transit

Please inspect the packaging and item as soon as reasonably possible following delivery.

If there is visible damage, contact us promptly—preferably within 24 hours—and provide photographs of the item, packaging and delivery label where possible. Please retain the packaging while we investigate.

This request helps us resolve courier damage quickly but does not limit your statutory consumer rights.

Contact

Email info@smiddyfurniture.com or telephone 01555 463464, Monday to Friday, 9:00am–5:00pm.